ubomoney Privacy Policy
This Privacy Policy explains how ubomoney collects, uses, stores, and protects your personal information when you use our platform. It applies to all registered users and visitors in the Philippines and elsewhere.
Last updated: January 2025
1. Information We Collect
When you register and use the ubomoney platform, we collect several categories of personal information to operate the service and meet regulatory obligations.
Account Information: When you create an account, we collect your name, date of birth, email address, username, and other details required during registration. Identity verification may require submission of a government-issued ID in compliance with applicable Philippine regulations.
Payment and Transaction Data: All transactions on ubomoney are conducted in Philippine Peso (₱). We collect deposit and withdrawal records, payment method details (excluding full card numbers, which are handled by payment processors), and transaction history associated with your account.
Device and Browser Data: We automatically collect technical information when you visit the platform, including your IP address, browser type and version, operating system, device identifiers, and general location data derived from your IP address.
Usage Data: We collect information about how you interact with the platform, including pages visited, games played, session duration, and feature usage patterns. This data is used to improve the service and personalise your experience.
Cookies and Tracking Technologies: ubomoney uses cookies and similar technologies to maintain session state, remember your preferences, and analyse platform usage. Details on cookies are covered in Section 3.
2. How We Use Your Information
ubomoney uses the personal data we collect for the following purposes:
- Account management: To create and maintain your account, verify your identity, and process login and authentication requests.
- Service delivery: To enable access to games, process deposits and withdrawals in Philippine Peso, and provide customer support.
- Regulatory compliance: To meet our obligations under applicable Philippine laws governing online gaming, including age verification and anti-money laundering procedures.
- Platform improvement: To analyse usage patterns, fix technical issues, and develop new features based on how players interact with the platform.
- Communications: To send account-related notifications such as transaction confirmations, security alerts, and updates to our policies. We do not send unsolicited promotional messages without your consent.
- Fraud prevention and security: To detect and investigate suspicious activity, protect accounts, and maintain the integrity of the platform.
We do not use your personal data for purposes beyond those listed here without first obtaining your consent or being required to do so by law.
3. Cookies and Tracking
ubomoney uses cookies — small text files stored on your device — to operate the platform and improve your experience. We use the following types of cookies:
- Essential cookies: Required for the platform to function, including session management and secure login. These cannot be disabled without affecting your ability to use the service.
- Functional cookies: Used to remember your preferences, such as language settings and display options, so you do not need to reconfigure them on each visit.
- Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected through analytics cookies is aggregated and does not identify individual users by name.
Most browsers allow you to manage or delete cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. If you continue to use ubomoney without changing your cookie settings, we assume you accept the use of cookies as described here.
4. Data Storage, Security, and Third Parties
Storage and Retention: Personal data collected by ubomoney is stored on secured servers. We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law or our internal data retention policies. Transaction records may be kept for extended periods to satisfy regulatory requirements.
Security Measures: ubomoney applies appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted data transmission, access controls, and regular security reviews. However, no online platform can guarantee absolute security, and you should take steps to protect your own account credentials.
Sharing with Third Parties: ubomoney does not sell your personal data to third parties. We may share limited data with the following categories of third parties where necessary:
- Payment processors: To facilitate deposits and withdrawals in Philippine Peso. These providers receive only the data needed to process your transaction and are bound by their own data protection obligations.
- Identity verification services: Where required for regulatory compliance, we may pass identity documents to authorised verification providers.
- Legal and regulatory authorities: We will disclose data when required to do so by law, court order, or applicable regulatory authority in the Philippines.
Any third party that receives data from ubomoney is required to handle it in accordance with applicable data protection standards.
5. Your Rights and Minor Protection
Your Data Rights: As a user of the ubomoney platform, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: If any of your account information is inaccurate or out of date, you can request a correction through your account settings or by contacting our support team.
- Deletion: You may request the deletion of your personal data, subject to our legal retention obligations. Account closure requests are processed in accordance with our standard procedures.
- Restriction: In certain circumstances, you may request that we restrict the processing of your data while a query is being resolved.
- Objection: You may object to the use of your data for specific purposes where we rely on legitimate interests as a basis for processing.
To exercise any of these rights, please contact our support team using the details provided in Section 7.
Protection of Minors: ubomoney is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered or submitted personal data, we will take steps to remove that information and close the account. If you believe a minor may have accessed the platform, please contact our support team immediately.
6. Policy Updates and How to Contact Us
Changes to This Policy: ubomoney may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or platform features. When we make updates, we will revise the effective date shown at the top of this page. We encourage you to review this policy periodically. Continued use of the platform after an update constitutes your acceptance of the revised policy.
Where changes to this policy are material and may significantly affect how we handle your personal data, we will endeavour to provide notice through the platform before the change takes effect.
Contact: If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact the ubomoney support team. Our support contact information is available in the footer of this page. You can also visit the FAQ page for answers to common questions about account management and data handling. For details on your rights as a player, our Terms and Conditions and Responsible Gaming pages provide additional context.